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Course Schedule:
Pittsburgh, PA	06/18-06/22
Virtual Classroom	06/18-06/22
Vancouver, BC	06/18-06/22
Ottawa, ON	06/18-06/22
Toronto, ON	06/18-06/22
Syracuse, NY	06/18-06/22
Albany, NY	06/18-06/22
Framingham, MA	06/18-06/22
Parsippany, NJ	06/18-06/22
Reston, VA	06/18-06/22
Chicago, IL	06/18-06/22
Columbus, OH	06/18-06/22
Baltimore, MD	06/18-06/22
Columbia, MD	06/18-06/22
Annapolis, MD	06/18-06/22
Wash Metro Area, DC	06/18-06/22
Richmond, VA	06/18-06/22
Norfolk, VA	06/18-06/22
Denver, CO	06/18-06/22
Los Angeles, CA	06/18-06/22
San Francisco, CA	06/18-06/22
Indianapolis, IN	06/18-06/22
Boston, MA	06/18-06/22
Des Moines, IA	06/18-06/22
Cedar Rapids, IA	06/18-06/22
Minneapolis-St Paul, MN	06/18-06/22
St Louis, MO	06/18-06/22
Seattle, WA	06/18-06/22
Philadelphia, PA	06/18-06/22
Detroit, MI	06/18-06/22
Phoenix, AZ	06/18-06/22
Tucson, AZ	06/18-06/22
Milwaukee, WI	06/18-06/22
Charleston, WV	06/18-06/22
Atlanta, GA	06/18-06/22
Raleigh-Durham, NC	06/18-06/22
Pittsburgh, PA	07/09-07/13
Virtual Classroom	07/09-07/13
Vancouver, BC	07/09-07/13
Ottawa, ON	07/09-07/13
Toronto, ON	07/09-07/13
Syracuse, NY	07/09-07/13
Albany, NY	07/09-07/13
Framingham, MA	07/09-07/13
Parsippany, NJ	07/09-07/13
Reston, VA	07/09-07/13
Chicago, IL	07/09-07/13
Columbus, OH	07/09-07/13
Baltimore, MD	07/09-07/13
Columbia, MD	07/09-07/13
Annapolis, MD	07/09-07/13
Wash Metro Area, DC	07/09-07/13
Richmond, VA	07/09-07/13
Norfolk, VA	07/09-07/13
Denver, CO	07/09-07/13
Los Angeles, CA	07/09-07/13
San Francisco, CA	07/09-07/13
Indianapolis, IN	07/09-07/13
Boston, MA	07/09-07/13
Des Moines, IA	07/09-07/13
Cedar Rapids, IA	07/09-07/13
Minneapolis-St Paul, MN	07/09-07/13
St Louis, MO	07/09-07/13
Seattle, WA	07/09-07/13
Philadelphia, PA	07/09-07/13
Detroit, MI	07/09-07/13
Phoenix, AZ	07/09-07/13
Tucson, AZ	07/09-07/13
Milwaukee, WI	07/09-07/13
Charleston, WV	07/09-07/13
Atlanta, GA	07/09-07/13
Raleigh-Durham, NC	07/09-07/13
Vancouver, BC	08/27-08/31
Ottawa, ON	08/27-08/31
Toronto, ON	08/27-08/31
Virtual Classroom	08/27-08/31
Pittsburgh, PA	08/27-08/31
Syracuse, NY	08/27-08/31
Albany, NY	08/27-08/31
Framingham, MA	08/27-08/31
Parsippany, NJ	08/27-08/31
Reston, VA	08/27-08/31
Chicago, IL	08/27-08/31
Columbus, OH	08/27-08/31
Baltimore, MD	08/27-08/31
Columbia, MD	08/27-08/31
Annapolis, MD	08/27-08/31
Wash Metro Area, DC	08/27-08/31
Richmond, VA	08/27-08/31
Norfolk, VA	08/27-08/31
Denver, CO	08/27-08/31
Los Angeles, CA	08/27-08/31
San Francisco, CA	08/27-08/31
Indianapolis, IN	08/27-08/31
Boston, MA	08/27-08/31
Des Moines, IA	08/27-08/31
Cedar Rapids, IA	08/27-08/31
Minneapolis-St Paul, MN	08/27-08/31
St Louis, MO	08/27-08/31
Seattle, WA	08/27-08/31
Philadelphia, PA	08/27-08/31
Detroit, MI	08/27-08/31
Phoenix, AZ	08/27-08/31
Tucson, AZ	08/27-08/31
Milwaukee, WI	08/27-08/31
Charleston, WV	08/27-08/31
Atlanta, GA	08/27-08/31
Raleigh-Durham, NC	08/27-08/31
Vancouver, BC	11/12-11/16
Ottawa, ON	11/12-11/16
Toronto, ON	11/12-11/16
Virtual Classroom	11/12-11/16
Pittsburgh, PA	11/12-11/16
Syracuse, NY	11/12-11/16
Albany, NY	11/12-11/16
Framingham, MA	11/12-11/16
Parsippany, NJ	11/12-11/16
Reston, VA	11/12-11/16
Chicago, IL	11/12-11/16
Columbus, OH	11/12-11/16
Baltimore, MD	11/12-11/16
Columbia, MD	11/12-11/16
Annapolis, MD	11/12-11/16
Wash Metro Area, DC	11/12-11/16
Richmond, VA	11/12-11/16
Norfolk, VA	11/12-11/16
Denver, CO	11/12-11/16
Los Angeles, CA	11/12-11/16
San Francisco, CA	11/12-11/16
Indianapolis, IN	11/12-11/16
Boston, MA	11/12-11/16
Des Moines, IA	11/12-11/16
Cedar Rapids, IA	11/12-11/16
Minneapolis-St Paul, MN	11/12-11/16
St Louis, MO	11/12-11/16
Seattle, WA	11/12-11/16
Philadelphia, PA	11/12-11/16
Detroit, MI	11/12-11/16
Phoenix, AZ	11/12-11/16
Tucson, AZ	11/12-11/16
Milwaukee, WI	11/12-11/16
Charleston, WV	11/12-11/16
Atlanta, GA	11/12-11/16
Raleigh-Durham, NC	11/12-11/16
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Deploying Cisco Unified Contact Center Express v4.0 UCCXD

Summary:
This course, Deploying Cisco Unified Contact Center Express (UCCXD) v4.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting.

Duration:
5 Days/Lecture & Lab

Audience:
-Cisco Unified Communications system channel partners and resellers-System engineers-Customers deploying and maintaining Cisco Unified Contact Center Express products

Topics:

Cisco Unified Contact Center Express Product
Installing and Configuring Cisco Unified Contact Center Express
Cisco Unified Contact Center Express Scripting
Cisco Unified Contact Center Express ACD Operations
Cisco Unified Contact Center Express Premium Functions
Cisco Unified Contact Center Express Maintenance Tools

Prerequisites:
-Internetworking fundamentals-Basic IP telephony concepts-Cisco Unified Communications Manager -Cisco IP phones, Cisco IP Communicator-Contact Center operations-Microsoft Windows 2000, 2003, XP-MS SQL Server

Last Update: May 21, 2012

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Deploying Cisco Unified Contact Center Express v4.0 UCCXD