IP Contact Center Enterprise and Unified IP IVR Deployment (IPCCE)

    

Summary:
This course is intended for personnel who will implement, configure, and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7.0, Call Manager 4.1 (or higher), and CRS 4.0 (or higher).

Duration:
4 Days/Lecture & Lab

Audience:
Customers, Channel Partners /Resellers.-Anyone maintaining or installing Cisco Call Center solutions.

Topics:

• IP Contact Centers & Routing
• IPCC Components and Concepts
• IPCC 7.0 Routing
• IPCC Deployment Planning
• Enterprise IPCC vs. System IPCC

Prerequisites:
We suggest ICMPT1 and ICMPT2, CIPT1, and UCCXD as prerequisites. Students also require a working knowledge of Windows 2003 Server, Windows XP, and SQL Server 2000.

Last Update: May 22, 2012