ITIL Intermediate: Planning, Protection and Optimization

    

Summary:
The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and design as documented in the ITIL Planning, Protection and Optimization publication.

Duration

This program is offered over a 5-day period where it combines theoretical and hands-on knowledge transfer, including individual and group practical exercises. The Minimum number of students per session is 6 where the maximum is 18.

-This five (5) days classroom training course with examination held on the afternoon of the 5th day is accredited by both LCS and EXIN examinations institutes.
-The course includes approximately 30 hours of student-instructor interaction, a sample and a formal examination.
-The format of the examination consists of a closed book paper of 8 multiple choice complex questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed additional 30 minutes to allow use of a dictionary). The pass mark will be 70% or more - 28 or more correct answers.

Delivery Methods

- Instructor led Classroom based
- Virtual Web based

Duration:
5 Days/Lecture & Lab

Audience:
The audience for the ITIL Intermediate Qualification: Planning, Protection and Optimization Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of Planning, Protection and Optimization activities within the Service Lifecycle.

" The course covers the management and control of the activities and techniques within the Planning, Protection and Optimization stage, but not the detail of each of the supporting processes. This course may also be of interest to:
-Individuals who have attained the V3 ITIL® Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL® certifications.
-Individuals who require a deep understanding of ITIL® Certificate in the Planning, Protection and Optimization processes and how it may be used to enhance the quality of IT service support within an organization.
-IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program
Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities
-Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
-Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
Note

The success in achieving this certification is highly dependent upon participants' effort in doing their homework, and self-study before and during the program. Therefore, it is highly recommended that course participants purchase the appropriate OGC publication to complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL® Service Management Practice core guidance.

Topics:

• Introduction
• Capacity Management
• IT Service Continuity Management
• Information Security Management
• Demand Management
• Challenges, Critical Success Factors and Risks
• Planning, Protection and Optimization Roles and Responsibilities
• Technology and Implementation Considerations
• Summary, Exam Preparation and Directed Studies

Prerequisites:
-Students must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission -Additionally, it is strongly recommended that students demonstrate familiarity with IT terminology and understand the context of Planning, Protection and Optimization management of their own business environment -Have exposure working in the service management capacity within a service provider environment
-Capacity Management Process
-Availability Management Process
-IT Service Continuity Management (ITSCM) Process
-Information Security Management Process
-Demand Management Process Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimization





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Last Update: May 22, 2012