ITIL Intermediate: Release, Control, and Validation

    

Summary:
The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate, although a stand alone qualification, yet is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The ITIL Certificate in Release, Control and Validation is intended to enable the course participants to apply the ITIL best practices during the Service Management Lifecycle. The course approach combines theoretical and hands-on knowledge transfer, including individual and group practical exercises.

Note

The success in achieving this certification is highly dependent upon participants' effort in doing their homework, and self-study before and during the program. Therefore, it is highly recommended that:

The exam is scheduled one week to maximum two weeks after the training to allow sufficient time for preparation.
Course participants purchase the appropriate OGC publication to complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance, in particular Service Strategy and Service, Service Design and Service Transition publications

Duration

This program is offered over a 5-day period where it combines theoretical and hands-on knowledge transfer, including individual and group practical exercises. The Minimum number of students per session is 6 where the maximum is 18.

This five (5) days classroom training course with examination held on the afternoon of the 5th day is accredited by both LCS and EXIN examinations institutes.
The course includes approximately 30 hours of student-instructor interaction, a sample and a formal examination.
The format of the examination consists of a closed book paper of 8 multiple choice complex questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed additional 30 minutes to allow use of a dictionary). The pass mark will be 70% or more - 28 or more correct answers.

Delivery Methods

- Instructor led Classroom based
- Virtual Web based

Duration:
5 Days/Lecture & Lab

Audience:
The target group of the ITIL Expert Qualification: Release, Control and Validation is:
-Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V2 Foundation plus the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
-Individuals who require a deep understanding of ITSM/ITIL service Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization.
-IT professionals that are working within an organization that has adopted and adapted ITIL who need to contribute to an ongoing service improvement program
-Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.
-This may include but is not limited to, IT professionals, business managers and business process owners.

Topics:

• Introduction
• Change Management
• Service Asset and Configuration Management
• Service Validation and Testing
• Release and Deployment Management
• Request Fulfillment
• Service Evaluation
• Knowledge Management
• Service Release, Control and Validation Roles and Responsibilities
• Technology and Implementation Considerations
• Summary, Exam Preparation and Directed Studies

Prerequisites:
Individuals who have attained and have a proof of one of the following certifications:
-V3 ITIL Foundation certificate in Service Management; OR
-V2 Foundation plus the V3 Foundation Bridge certificate;

At least 30 contact hours of study with an accredited training provider or accredited e-learning provider for this syllabus, as part of a formal, approved training course/scheme.


It is also strongly recommended that course participants:
-Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment
-Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes:
-Change management
-Release management
-Configuration management
-Service evaluation and quality assurance
-Knowledge management
-Service validation and testing





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Last Update: May 22, 2012