ITIL v3 Foundation Course

    

Summary:
This exciting and dynamic course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses. The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Duration:
3 Days/Lecture & Lab

Audience:
This course is designed for IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, and System Integrators.

Topics:

• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement.

Prerequisites:
Students should be familiar with IT service delivery.

Last Update: May 22, 2012