Managing Conflict and its Costs in the Workplace

    

Summary:
Conflict is inherently human but when it interferes with the management of the human resource, it presents a significant challenge to Managers and HR Professionals. Unresolved conflict, even at the seemingly unimportant level, such as a personality conflict, may actually cost thousands of dollars in lost productivity and strained resources. Research has shown that unresolved conflict may cost organizations $50,000 - $500,000 for a single instance of conflict. Conflict Resolution is a vital competency in the Manager and HR Professional's toolbox.

Through open discussion, scenario exercises, role play, and creative brainstorming, this workshop will show you how to control and resolve conflict and turn it into a positive workplace catalyst. You'll learn how to identify different types of conflict, disputant power dynamics and negotiations; develop plans for resolution; build mediation structures, policies and procedures; understand the legal impact of your actions; maintaining a principled approach.

Duration:
2 day/Lecture & Lab

Audience:
This course is designed for managers with people responsibilities, Conflict Resolution Practitioners, Human Resources Managers, Labour Relations Practitioners, and anyone who wishes to improve or acquire conflict resolution skills in their workplace, and relate more effectively with others.

Topics:

• Power, Conflict, Society, and the Importance of Cultural Background
• Organization Culture and its Influence on Conflict Resolution
• The Cost of Conflict
• Handling Difficult Situations and People
• ADR and Employee/Labour Relations
• Building a Skill Set To Mediate Disputes
• Building Effective Internal Recourse and Conflict Resolution System Processes

Prerequisites:
There are no prerequisites for this course.

Last Update: May 22, 2012