Managing Difficult Conversations

    

Summary:
Whether you're delivering bad news, giving a negative performance evaluation, challenging a colleague or client, objecting to additional workload, presenting options in the midst of a crisis, or simply letting people know that the direction on a certain project is changing -- communicating difficult subject matter can be an emotionally charged event. Understandably, many people would do anything to avoid that situation.Yet avoiding difficult conversations or mishandling them can result in many negative consequences. This workshop is designed to help you approach difficult conversations with confidence, and manage them skillfully so that feelings are spared and the organization's best interests are kept front and centre.

Duration:
1 Day/Lecture & Lab

Audience:
This course is designed for anyone who wants to develop skills to approach difficult conversations with confidence.

Topics:

• A New Approach to Conflict Management
• From Reaction to Response
• Calming Skills
• Persuasion Skills
• Developing New Conversational Language
• Preparing for the Problem Solving Interview
• Personal Action Plan

Prerequisites:
There are no prerequisites required for this course.

Last Update: May 22, 2012