MOC 80442A Introduction to Microsoft Dynamics CRM 2011

    

Summary:
This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching, and reporting.

Duration:
1 Day/Lecture & Lab

Audience:
This course is intended for individuals who plan to implement, use, maintain, or support Microsoft Dynamics CRM in their organization. The course is intended for anyone who wants to gain foundational knowledge of Microsoft Dynamics CRM 2011.

Topics:

• Microsoft Dynamics CRM Concepts
• Working with the Application
• Working with Records
• Microsoft Dynamics CRM for Microsoft Office Outlook
• Searching and Reporting

Prerequisites:
Before attending this course, students must have a working knowledge of the following:
Microsoft Windows operating systems
Microsoft Outlook
Microsoft Word
Microsoft Excel

Last Update: May 23, 2012