ITSM/ITIL v3 Foundation Certification

    

Summary:
This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library (ITIL). Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Duration:
3 Days/Lecture & Lab

Audience:
This course is appropriate for senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

Topics:

• Introduction
• ITIL Concepts
• Continuous Service Improvement
• Service Operation
• Service Transition
• Service Design
• Open itSM Solutions
• Review Program
• Self-Study, Exam Prep.

Prerequisites:
There are no prerequisites required for this class.

Last Update: July 29, 2010