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Course Schedule:
Calgary, AB	08/10-08/12
Edmonton, AB	09/14-09/16
Calgary, AB	10/05-10/07
Edmonton, AB	11/02-11/04
Calgary, AB	12/07-12/09
Ottawa, ON	08/30-09/01
Halifax, NS	08/03-08/05
Ottawa, ON	09/27-09/29
Ottawa, ON	10/25-10/27
Ottawa, ON	11/22-11/24
Ottawa, ON	12/20-12/22
Toronto, ON	09/13-09/15
Toronto, ON	10/18-10/20
Toronto, ON	11/15-11/17
Toronto, ON	12/13-12/15
Toronto, ON	08/23-08/25
Montreal, QC	10/05-10/07
Halifax, NS	11/30-12/02
Regina, SK	09/13-09/15
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ITSM/ITIL v3 Foundation Certification

Summary:
In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL v3 now emphasizes the following areas:-Assist in transforming IT Service Management onto a strategic business asset -Assist in defining and managing the complete lifecycle of IT Service Management Process -Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those Services

Duration:
3 Days/Lecture & Lab

Audience:
This course is designed for IT professionals interested in understanding the content and concepts of the new ITIL v3, as well as understands the differences with previous ITIL v2.

Topics:

Introduction to Service Management
The Service Lifecycle
Key Principles of IT Service Management
Basic concept, objectives and activities of
Overview of the functions
Organization structure
Overview of the functions

Prerequisites:
Students should possess a general IT knowledge and ITIL awareness recommended

Last Update: July 29, 2010