Course Schedule: | Ottawa, ON | 09/13-09/17 | Ottawa, ON | 12/06-12/10 | Toronto, ON | 09/13-09/17 | Toronto, ON | 12/06-12/10 |
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ITSM/ITIL Service Manager Bridge Course
Summary:
This course will bridge the subject matter content gap between the ITIL Service Manager’s Certificate version 2 and the ITIL Expert Certification of IT Service Management version 3. Through lectures and simulation exam questions the course offers a comprehensive coverage of the gaps between ITIL V2 and the new ITIL V3 concepts and contents including the introduction of the Service Lifecycle, objectives and business value for each of its phases. Included in this course is the ITIL V3 Service Manager “Bridge” certification exam
Duration:
5 Days/Lecture & Lab
Audience:
This course is designed for individuals who already hold the Service Manager’s Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL V3 Expert certificate in IT Service Management.
Topics:
- The evolution of Service Management
- The Service Lifecycle
- Key Principles of IT Service Management
- Overview of the ITIL functions
- Basic concept, objectives and activities of ITIL processes
Prerequisites:
This qualification is ONLY available to candidates who already hold the Service Manager’s Certificate in IT Service Management from earlier versions.
Last Update: July 29, 2010
