ITSM/ITIL v3 Service Capability: Service Offerings & Agreements (SOA)

    

Summary:
This course leads to a Certificate in ITIL V3 Service Capability Management - Service Offerings & Agreements. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.

Duration:
5 Days/Lecture & Lab

Audience:
The Service Capability series will be of interest to candidates who wish to be certified in a deep level understanding of V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum; however the primary focus is the process activities, execution and use throughout the Service Lifecycle.

Topics:

• Service Portfolio Management
• Service Level Management
• Service Catalogue Management
• Demand Management
• Supplier Management
• Financial Management

Prerequisites:
Students should have an ITIL V3 Foundation Certificate in IT Service Management along with IT or ITSM operational experience.

Last Update: July 29, 2010