Improving IT Service Response to Business Demands

    

Summary:
World class IT operations happen only when there are close trusted relationships fused between business users and IT service delivery team. This course teaches you the techniques and strategies of how to accomplish this daunting reality - effectively bridging the Business/IT chasm and making IT that first-class trusted advisor.

Duration:
4 Days/Lecture & Lab

Audience:
This class is designed for IT Managers, Enterprise Architects, Business Users, and Emerging Leaders.

Topics:

• Bridging the Divide
• Identifying Weaknesses
• Improving the Trust)
• The Human Side

Prerequisites:
Students should come with an open mind, from either the IT or Business Side. Most participants bring 4-5 direct experience leading or supporting IT business applications from a technical or functional background.

Last Update: September 8, 2010